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Human performance is a behavior, a process, a procedure, a way ofworking or functioning, or an accomplishment. As a study, humanperformance is concerned with the measurable results of specificbehaviors, especially work performance and productivity or athleticaccomplishments.
The field of study of human performance for the workplace usuallycovers three main subjects: human performance improvement, human performancemanagement and human performance technology.
1. Human Performance Improvement
Human performance improvement is any process for increasing theeffectiveness of specified behaviors or work procedures in producingbetter results or finding more effective behaviors or procedures toproduce the desired results.Performance improvement methods apply toindividuals, teams, organizational divisions or departments and/orentire organizations. Training and coaching have been the primary methods of human performanceimprovement, but human performance technology (HPT) is encompassing andsuperceding them.
2. Human Performance Technology
Human Performance Technology (HPT) refers to the systematic processesin which an organization discovers and analyzes desired humanperformance outcomes (goals), determines what causes those outcomes,designs methods for achieving those outcomes, applies the methods,measures the effectiveness of those methods and redesigns the system forfurther improvement.Often, HTP is a studied on a meta level, coveringa number of organizations or on a theoretical level, covering modeledorganization types. In the workplace HPT application tends to be anorganization-wide, rather generalized process and usually relies onHuman Performance Management for specific applications to specific unitsof the organization.
The phrase human performance technology is misleading in that itmeans technology in a different sense than most commonly used.It isaccurate, however.a true meaning of the word technology indicating that the scientific method has been used for commercial orindustrial ends.It is about a process or system of procedures thatorganizes and directs or regulates human behavior.
Human Performance Technology comes from Systems Theory as it appliesto people and organizations.Systems Theory studies complex natural andhuman systems.
3. Human Performance Management
Human Performance Management is the real-world application of HPT inthe workplace. Like the more general HPT, it follows a systematicprocess, but is hands-on, and applied to specific employees, teams ororganizational units: Establishing goals or objectives. Planningprocedures for accomplishing those goals or objectives. Conveying theobjectives and the procedures to the employees.Modifying employeebehavior.Measuring results. Identifying the differences between thedesired results and the actual results.Analyzing the probable causesof the differing results. Designing new procedures. And starting thewhole process over again, until the results are satisfactory.